App / Mobile
This page sets out how bett99 handles your account data, what rights you hold under our policy, and how to act on them — from reviewing your records to raising a question through our support channels. Access and eligibility depend on local law and are available where local law permits.
Our policy governs how data associated with your bett99 account is collected, stored, and used when you access the platform from a supported region. We collect account registration details, transaction records — including activity linked to Raast, bank transfer, and debit card — and session data generated during your time in the lobby. This data is held to operate your account, process your transactions, and respond to support requests you raise with us. We do not sell account data to third parties for marketing. Retention periods follow the requirements of the jurisdictions where we operate, and we keep only what is necessary for those purposes. Cookies are used to maintain your session state and to understand how the platform is being used at an aggregate level; you can manage cookie preferences from your browser settings. If your country of access is one where our services are not available under local law, the policy still applies to any data we hold from a prior interaction. Where local regulations set additional obligations for us or additional rights for you, those apply in that jurisdiction. Any question about what we hold, or a request to correct it, can be directed to our support team via the contact paths shown on this page.
Transaction records from Raast payments are held as part of your account history and are accessible to you through the account dashboard after login.
Bank transfer activity is logged against your wallet and retained in line with the jurisdiction's record-keeping requirements for financial transactions.
Debit card transaction references are stored for account verification and dispute purposes; card numbers are never stored in full on our systems.
Session records — including time spent in the lobby and game categories accessed — are used to maintain account controls such as cool-off periods and spending limits visible in your dashboard.
Our legal policy applies to account holders and to anyone who contacts us through an official channel. It covers the four areas below. Third-party services — including payment networks, game content studios, and device operating systems — operate under their own terms and are not governed by this policy.
Account registration, login, session management, and the controls you set — including cool-off periods — fall within this policy. We manage these directly and you can request changes through your account dashboard.
Deposits and withdrawals processed through Raast, bank transfer, or debit card are within scope. The payment network that carries the transfer operates under its own terms, but our handling of the record is covered here.
Pages, promotional copy, and game lobby content published on bett99 are within scope. Game titles from our content studios are displayed as-is; studio rules for individual games are set by those studios.
External sites linked from our pages, payment processors beyond our platform layer, and device or browser software are outside this policy's scope. Queries about those services should go to the relevant provider.
You have concrete actions available under this policy, and each one starts from your account rather than requiring a formal written request. The account dashboard — accessible after login — shows your transaction history, session records, and the current state of any controls you have set. If a record looks incorrect, the correction path runs through our support team; we aim to review and respond to data correction requests within the timeline set by the applicable jurisdiction. Raising a question about what we hold does not affect your account standing. Where local law gives you a right to request deletion of certain data, that request can be submitted through the support contact paths on this page. We will confirm receipt and give you a clear indication of how we will handle it and the timeframe involved.
Log into your account and open the transaction history section. All payment activity — Raast, bank transfer, debit card — is listed there with dates and amounts.
If your name, contact details, or linked payment method needs updating, raise it with our support team. We will verify your identity before making the change.
Any question about how your data is used, what we hold, or how long we keep it can be sent to our support team. You do not need a specific form — a clear message describing your question is enough.
Where local law permits, you can ask us to delete the data we hold. Send the request through the support contact path and we will confirm the scope of what can be removed and the process we follow.
Our support team handles policy and account data questions. Use any of the channels below to reach us. For data-related requests, describe what you need and include the account email address you registered with; that helps us locate your record and respond accurately.
Open the chat widget from any page on bett99. Our team receives your message directly and can pull up your account record to help with policy or data questions.
Send a message to our support address listed in your account dashboard under the Help section. Email is the clearest path for data correction or deletion requests that need a written record.
Your account dashboard has a Help shortcut after login. From there you can submit a query directly tied to your account, which speeds up our review for policy and record-related questions.
Account security and data handling are built into the platform layer, not added after the fact. Session tokens expire after inactivity, and account access requires re-authentication if a device or browser session is new. Cookie data is aggregated and not linked back to individually identified records for analytics purposes. Retention periods are set per data category — transaction records are held for the period required under the jurisdictions we operate in, while session logs used only for account controls are cleared on a shorter cycle. If you want to know which category a specific record falls into, ask our support team and we will confirm it for your account.
We keep transaction records for the period required by the applicable jurisdiction. Session data used only for account controls is held on a shorter cycle and cleared once it is no longer needed for that purpose.
Cookies maintain your login session and provide aggregate usage signals. You can adjust cookie preferences in your browser at any time; functional cookies required to keep you logged in are separate from analytics cookies.
Re-authentication is required when a new device or browser session is detected. Session tokens expire automatically after a period of inactivity to limit exposure if a device is left unattended.
Requests to correct, update, or remove data go to our support team. We confirm receipt, identify the data category, and give you a clear timeframe before making any change to your account record.
These are the questions we hear most often about our legal policy, data handling, and account rights.
We collect the details you enter during registration — name, contact information, and the payment method you link to your account, such as Raast or bank transfer. Session activity and transaction records are added as you use the account. The full list of data categories is described in our policy notice above.
Log into your account and open the transaction history section — that shows all payment activity by date. For a broader view of what we hold, contact our support team through live chat or the Help section in your dashboard. We will confirm the categories and how to access each one.
Where local law permits, yes. Send a deletion request to our support team via email or the dashboard Help shortcut. Include your registered account email. We will identify which data categories are eligible for deletion under the applicable rules and give you a clear timeframe.
We do not sell your account data to third parties for marketing. Payment networks — Raast, bank transfer, debit card — receive only what is needed to process the transaction. Game content studios receive no personal account data; they supply game titles to the lobby and that is the extent of the relationship.
Raise it with our support team. Contact us through live chat or email and describe the field that needs correcting. We verify your identity before making any change. For payment method details, the correction path may also involve re-linking your Raast or bank account through the dashboard.
Access and eligibility depend on local law and are available only where local law permits. If you are in a region where the service is not available, we still apply this policy to any data we hold from a prior interaction, and you retain the rights described here to review, correct, or request removal of that data.